Privacy Policy
KARENZA Medical Tourism & Holidays · karenzatravels.com
1. Personal Information Collection
KARENZA Medical Tourism & Holidays collects contact and travel details voluntarily submitted through our enquiry forms—including full name, country of residence, WhatsApp/phone number, email address, destination preferences, and requested facilitation services.
2. Patient Information Handling & Medical Report Confidentiality
Submitting medical reports is strictly optional and requires explicit prior consent. Uploaded documents are encrypted at rest (AES-256-GCM), never stored on publicly accessible URLs, never forwarded as unencrypted email attachments, and accessed solely by authorized KARENZA patient coordinators to facilitate hospital enquiries on your behalf.
3. Data Storage and Security
We employ strict access controls, cryptographic file verification, rate limiting, and HTTPS transport encryption to safeguard personal and health-related records against unauthorized disclosure.
4. Third-Party Service Providers
We never sell or rent personal or patient data. Relevant details are shared solely with accredited hospitals selected for your consultation review or travel suppliers (airlines, hotels, ground transport) necessary to fulfill services you explicitly request.
5. Cookies, Analytics & User Consent
Essential cookies support language preferences and form security. Optional analytics scripts (such as Google Analytics) remain disabled unless you actively grant analytics consent.
6. Data Access, Correction & Deletion Requests
You may request access to, correction of, or permanent deletion of your enquiry records and uploaded medical documents at any time by contacting us with your KARENZA Reference Number.
7. Privacy Enquiries Contact
For privacy questions or deletion requests, email infokarenza@gmail.com or write to Karenza Travels, Alen Tower, 401/C, Kumarapuram P.O., Pallikkara, Ernakulam – 683565, Kerala, India. (Note: This policy structure should be reviewed by qualified legal counsel prior to formal corporate publication.)